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Not synced from desktop app

If there is no last sync time on desktop and getting 0 figures in Mobile App
Step 1: First check whether the data is properly synced from Biz Analyst Desktop App
Step 2: There should be Last Sync Time mentioned below the tally company name
Step 3: If it is not there then, open your companies in tally and restart the app once it will start syncing your data
Step 4: Still if it doesn't sync you can check for antivirus installed on your system and white list Biz Analyst App
Step 5: Refer the below link for whitelisting the Biz Analyst App