> For the complete documentation index, see [llms.txt](https://help.bizanalyst.in/biz-analyst-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/all-figures-showing-0-in-mobile-app.md).

# Not synced from desktop app

![](/files/-LU9CA5wdkBje9CqGX67)

**Step 1:** First check whether the **data** is properly synced from **Biz Analyst Desktop App**

**Step 2:** There should be **Last Sync Time** mentioned below the **tally company name**

**Step 3:** If it is not there then, open your **companies** in tally and **restart the app** once it will start syncing your data 

**Step 4:** Still if it **doesn't sync** you can check for **antivirus** installed on your system and **white list Biz Analyst App**

**Step 5:** Refer the below **link** for **whitelisting** the **Biz Analyst App**

{% content-ref url="/pages/-LTLX4pMfQC5sgw7ytmN" %}
[Excluding App from Antivirus](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus.md)
{% endcontent-ref %}


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