# Biz Analyst Keeps Stopping/App Crash

Below is the Image of **App Crash Issue** In Android Handset.

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-LfbzlC8fr8fRHIFc1kU%2F-Lfc-H08Mbl_CuTUBCqk%2FScreenshot_20190517-142901_Biz%20Analyst.jpg?alt=media\&token=e2dff79e-6b61-4a20-ab99-b4fe5df19984)

**Follow the below steps :**

 **Step 1:** Go into **Phone Settings**

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-Lg1z1lO0DND2y6E6sp0%2F-Lg21o1esTQqWmep4TXI%2Fimage.png?alt=media\&token=aed85ac4-9fbd-4f1b-a73f-41c1cc0538d6)

**Step 2:** Go into **Manage apps** and select **Biz Analyst App**.

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-Lg1z1lO0DND2y6E6sp0%2F-Lg23F8CS21LncC-OvcO%2Fimage.png?alt=media\&token=4b0c6e7d-3052-47c5-af46-8efc2109c8b1)

**Step 3:** Go into **Storage** option and then click on **Clear Data.**

![ ](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-Lg1z1lO0DND2y6E6sp0%2F-Lg26xFa4_23tX_DCUzV%2FCapture.PNG?alt=media\&token=ac8c4d61-9fed-4a97-8b37-40255d97cc99)

**Step 4:** Open **Biz Analyst App** in your mobile phone and login with your credentials.

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-LupnC_go3on5fKxoJzy%2F-Lupsl19dpSloylJHnUN%2Fimage.png?alt=media\&token=a7b11317-923b-42c6-ada8-64def8817d48)

**\*\*NOTE\*\* :** In terms of **I-Phone** if app crashes you need Uninstall the App and Re-Install it back.