Biz Analyst Manual
  • Introduction
  • QuickStart Guide
    • Install Desktop App
      • Download App
      • Minimum Requirements
        • Add company
      • Connect Biz Analyst with Tally
    • Install mobile app
    • Add User
  • Security
    • End-to-End Encryption
    • OTP(One time password)
    • User Access
    • Set Passcode
    • Data Protection
    • Data Deletion
  • Features
    • Automatic Outstanding Reminder
      • Hierarchy or Manager view.
      • Setup
    • Receivable Management
      • Sending Reminders by Whatsapp.
        • Custom template message
        • Send outstanding payment summary to customers
        • Send Outstanding Reminders Through Biz Analyst
        • Add bank details while sending payment reminders
      • View Credit Period, Amount & Average Payment Days
      • Filter by Average Payment Days
      • Outstanding report by group hierarchy
    • Sales Analysis
      • Gross/Net
      • Hierarchical Sales By Ledger Groups
      • Sales Register
      • Monthly Analysis
      • Sort by Amount
      • Cost center wise report
      • Share Sales Reports
    • Detailed Invoice
      • View complete voucher details
        • Items, Qty, Rate, HSN/SAC
      • How Can I Share All My Sales Bill
      • Send GST Compliant invoices to your customers
        • Share your bank details
      • Terms Shipping and Narration
      • Check E-way bill details
    • Retain Customers
      • Get lost sales
      • Filter by last sale date
      • Filter by ledger group
      • Share the report with your team
    • Data Entry
      • Data Entry Settings.
      • Create Sales and Purchase Order
      • Create Receipt / Payment
      • Create Sales Invoice
        • Delivery Note
      • Create a Purchase Invoice
      • Create Journal entry
      • Create Items
      • Create Ledgers
      • Add Cheque/Bank details while creating Receipt and payment
      • Rate With Tax field
      • How to create Receipt Note
    • Check-In / Check-Out with GPS location for Sales Team
      • Check-In / Check-Out Timing Shows Wrong
      • How to check sales teams location and meeting logs
    • Follow up Reminders
    • Ledger Report
    • Inactive Items
    • Inventory Analysis
      • Stock Value
        • By Stock group, stock category, go-down
      • View tax details of an item
      • View Item price list
      • View reorder level for stock items
    • Customer Summary
    • Daybook
      • Change Daybook period
      • Select Voucher types in Daybook
    • Top Report
    • Settings
      • Currency
        • All amounts to be displayed in decimal
      • Invoice
        • How to add consignee details while sharing bills
        • How to add part no. in invoice?
        • Add GST column while sharing invoice
        • How to add item description while sharing bills
        • How to add Custom Logo and Signature for Invoices
      • Outstanding Share Settings
        • How can I change the aging configuration for outstandings?
      • Share Settings
      • Notification
      • Ledger Report
        • Add 'shipped by' details in the ledger report.
      • Stock Item
        • I want closing stock item amount while sharing report
      • Default Screen
      • Date settings
      • Data Entry
        • Voucher
          • E mail
          • Location
          • User name in narration
          • Optional Entry
          • Add Voucher Type
          • Disable Rate for an item
          • Credit Limit
        • Orders
        • Ledger
        • Stock Item
        • Invoice
        • Inventory Voucher
        • How to set the item rate as Last sale rate/standard rate while creating order entry.
        • I don't want data entry emails on my email address
        • How to send data entry emails on a specific email address?
  • My Account
    • How to Change Phone Number?
    • How to change E-mail Id ?
    • How to set passcode
      • Forgot Pass-code
      • How to remove pass-code
    • I forgot my password?
    • Subscription Details
  • Purchase
  • Support
    • Help
      • How to get Support?
    • I am not able to login
      • Email id Already Registered
      • Email Id or Password is Incorrect.
      • I forgot my password?
      • I cannot see my company
      • How to Change Phone Number?
      • I am not getting OTP
      • How to verify Email Id
    • Merchant Payment
    • Desktop App Troubleshooting
      • I am not able to install the desktop app.
        • Windows Protected Your PC
        • Error opening File for Writing
        • Quick Heal DNA Scan Warning
        • Quick heal Browser Sandbox Blocking Biz Analyst App
        • JavaScript error
        • Windows 7 and above is required
        • Program Stop Working Correctly
      • Delete company from the desktop app
    • Internet Not Connected
    • Company is showing “Not synced yet”
      • Solution 1
      • Solution 2
    • Date and Time Zone is incorrect
    • How to add extra ledger in data entry
      • How to enable Add Quick Item in Data Entry
    • Biz Analyst desktop app getting crash
    • My Data is not getting sync
      • Add Split(new financial year) company in Biz Analyst App
      • Company is not open in tally
      • Last entry made in tally
      • Not synced from desktop app
      • Tally running in "Educational Mode"
      • Company opened from diff. path
      • SQLITE_READONLY: attempt to write a read-only database
    • Biz Analyst is not connected to Tally Erp 9
      • Connect Tally ERP 9 with Biz Analyst - Enable ODBC Port
      • Connect Tally Prime with Biz Analyst - Enable ODBC Port
      • Antivirus Blocking Biz Analyst
      • Tally running on a different Computer
      • Firewall Blocking Biz Analyst
        • Firewall Outbound Rules
      • Excluding App from Antivirus
        • Quick Heal
        • Kaspersky Total Security
        • Avast Antivirus
        • McAfee
        • Net Protector
        • E-Scan
    • Problems with Tally after installing Biz Analyst
      • Tally is getting Slow
      • Tally crashes with MAV(Memory Access Violation)error
      • Tally crashes with Out of Memory error
      • "Files Damaged" error in tally and Unable to sync data with Biz Analyst app
      • Cannot Find Credit Days in App
      • Tally crashes when I open Group Company
    • How to connect Tally on cloud with Biz Analyst
    • How to add company in tally Prime.
    • How to Alter Masters in Tally.
    • How to check GST rate setup in Tally
    • Balance sheet Issue
    • Auto Startup Biz Analyst Application
      • Windows 7
      • Windows 8 & above
    • No Access Allowed" Error In Tally
    • Data on my phone is not matching with Tally
      • How to match Numbers with Tally?
        • Sales,Credit Note, Purchase, Debit Note
        • Receipt & Payment
        • Outstanding Receivable
        • Outstanding Payable
        • Cash/Bank Balance
        • Sales Order & Purchase Order
        • Delivery note
        • Receipt note
        • STOCK ITEMS
        • LEDGER REPORT
        • How to match Profit & Loss
        • Sales by Items & Purchase by Items
        • How to Check Expenses in Tally and in Biz Analyst
      • Checklist to identify the issue
      • I am getting partial data on my mobile app
    • Mobile App Troubleshooting
      • Notification Issue
        • I am not receiving notifications
        • Not getting notification in One plus mobile phone
      • I am unable to share the report getting an error.
      • Unauthorized Device Usage
      • Biz Analyst Keeps Stopping/App Crash
      • Loading Dashboard.Please wait...
      • While sharing PDF from mobile app buyer name coming is wrong
      • Invoice PDF is multiple pages
      • How to delete users
      • How to check standard cost & standard price of an item in Biz Analyst App
      • How to check godown and batch details of an Item.
      • How to give permission to users/sales person
        • User Permission
        • Voucher type permission is revoked from the users.
        • What permission you should give to view an outstanding receivables report to a user.
        • How to hide the standard cost and the standard price for an item for a user.
      • Mismatch in Invoice Tax Calculation
      • How to check std cost & std price of an item in Biz Analyst App
      • Where can I find a journal and contra entry ?
      • Where can I find the Item Pricelist?
      • Outstanding Receivable Queries
        • How can I view outstanding bills as per the bill date?
        • How to check credit days & limit for the party. How to enable it in tally?
        • How to check outstanding bill wise report in mobile app & in tally?
        • View Postdated Vouchers
        • How To Check Average Payment Days In Application & Tally
        • How to match outstanding aging report with tally
        • My outstanding receivables is only showing as Calculating not able to see data
      • I have selected bank detail for the invoice but not able to see while sharing?
    • How to set fingerprint in biz analyst
      • Automatic Outstanding Reminder
    • Add Companies From Multiple Locations
    • How to Connect Bluetooth printer
    • How to connect thermal printer
    • Data Entry Troubleshooting
      • List of supported/recommended printers.
      • Not able to find data entries in tally
      • Data entry failed- ledger or item does not exist error.
      • Item Barcode Scanning
  • How to Join beta in Android
  • How to make point of sale entry
  • Releases
    • Android Releases
    • iOS Releases
    • Difference in IOS/Android
  • FAQs
    • Desktop
      • How to connect Remote Desktop Protocol (RDP) Tally with the Biz Analyst desktop application?
      • Tally on AWS server works with Biz Analyst?
    • Pricing
    • Tally
    • General
    • Missing Features
    • Data Entry & Common queries
      • How to get payment invoice of Biz Analyst?
        • Logo and signature in Quotation
          • Can the subscription be reverted as I have to purchase it in offer period?
            • I have filled auto reminder feature form when will it be activated on my subscription?
    • Android / IOS
    • Tally on Cloud
  • How to change partner code
  • User Manual
    • 🪙Biz Analyst Coins
    • Biz Analyst Referral Program
      • Monthly Updates
        • January 2019 Product Updates
    • Biz Analyst Referral Program
      • Monthly Updates
        • January 2019 Product Updates
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  1. Support
  2. Mobile App Troubleshooting

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PreviousBiz Analyst Keeps Stopping/App CrashNextWhile sharing PDF from mobile app buyer name coming is wrong

Last updated 5 years ago

If you are getting this screen continuously with a message Loading Dashboard. Please wait...

Check for groups in your tally if you have kept the group name as Primary which is under Primary then there's a chance of getting this issue.

Fixes: Do the needful changes in the group name. Change the name of the primary group

Done