# Support

- [Help](/biz-analyst-manual/support/help.md)
- [How to get Support?](/biz-analyst-manual/support/help/how-to-get-support.md): Have any questions?We would love to hear from you. Here's how to get in touch with us
- [I am not able to login](/biz-analyst-manual/support/not-able-to-login.md)
- [Email id Already Registered](/biz-analyst-manual/support/not-able-to-login/email-id-already-registered.md)
- [Email Id or Password is Incorrect.](/biz-analyst-manual/support/not-able-to-login/either-password-or-email-is-incorrect.md)
- [I forgot my password?](/biz-analyst-manual/support/not-able-to-login/i-forgot-my-password.md)
- [I cannot see my company](/biz-analyst-manual/support/not-able-to-login/no-company-found-only-demo-co..md): No company Found(Only Demo Co.)
- [How to Change Phone Number?](/biz-analyst-manual/support/not-able-to-login/how-to-change-phone-number.md)
- [I am not getting OTP](/biz-analyst-manual/support/not-able-to-login/otp.md): One Time Password OR One Time Pin
- [How to verify Email Id](/biz-analyst-manual/support/not-able-to-login/how-to-verify-mail-id.md)
- [Merchant Payment](/biz-analyst-manual/support/merchant-payment.md)
- [Desktop App Troubleshooting](/biz-analyst-manual/support/desktop-app-troubleshooting.md)
- [I am not able to install the desktop app.](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues.md)
- [Windows Protected Your PC](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/windows-protected-your-pc.md): Windows Security Blocking App
- [Error opening File for Writing](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/error-opening-file-for-writing.md)
- [Quick Heal DNA Scan Warning](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/case-2.md)
- [Quick heal Browser Sandbox Blocking Biz Analyst App](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/quick-heal-browser-sandbox-blocking-biz-analyst-app.md)
- [JavaScript error](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/java-script-error.md): While Installing biz analyst application or opening the application if you get JavaScript error.
- [Windows 7 and above is required](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/windows-7-and-above-is-required.md)
- [Program Stop Working Correctly](/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/sandbox-environment-error.md): A problem caused the program to stop working correctly
- [Delete company from the desktop app](/biz-analyst-manual/support/desktop-app-troubleshooting/1.delete-company-from-the-desktop-app.md)
- [Internet Not Connected](/biz-analyst-manual/support/internet-not-connected.md)
- [Company is showing “Not synced yet”](/biz-analyst-manual/support/company-is-showing-not-synced-yet-1.md)
- [Solution 1](/biz-analyst-manual/support/company-is-showing-not-synced-yet-1/company-is-showing-not-synced-yet.md)
- [Solution 2](/biz-analyst-manual/support/company-is-showing-not-synced-yet-1/solution-2.md)
- [Date and Time Zone is incorrect](/biz-analyst-manual/support/date-and-time-zone-is-incorrect.md)
- [How to add extra ledger in data entry](/biz-analyst-manual/support/add-ledger.md): Expenses Add Ledger, Round Off, Courier Charges, Transport Charges, Conveyance Expenses
- [How to enable Add Quick Item in Data Entry](/biz-analyst-manual/support/add-ledger/how-to-enable-add-quick-item-in-data-entry.md)
- [Biz Analyst desktop app getting crash](/biz-analyst-manual/support/blue-screen.md): While opening this blue screen appears and if it auto shuts/crash
- [My Data is not getting sync](/biz-analyst-manual/support/sync-issues.md)
- [Add Split(new financial year) company in Biz Analyst App](/biz-analyst-manual/support/sync-issues/split-company.md)
- [Company is not open in tally](/biz-analyst-manual/support/sync-issues/company-not-open-in-tally.md)
- [Last entry made in tally](/biz-analyst-manual/support/sync-issues/last-entry-made-in-tally.md): About Last Sync Date and Time on App
- [Not synced from desktop app](/biz-analyst-manual/support/sync-issues/all-figures-showing-0-in-mobile-app.md): If there is no last sync time on desktop and getting 0 figures in Mobile App
- [Tally running in "Educational Mode"](/biz-analyst-manual/support/sync-issues/educational-mode-tally.md)
- [Company opened from diff. path](/biz-analyst-manual/support/sync-issues/solution-5.md)
- [SQLITE\_READONLY: attempt to write a read-only database](/biz-analyst-manual/support/sync-issues/sqlite_readonly-attempt-to-write-a-read-only-database.md): It happens when the application which writes to the database does not have write permission.
- [Biz Analyst is not connected to Tally Erp 9](/biz-analyst-manual/support/tally-not-connected.md)
- [Connect Tally ERP 9 with Biz Analyst - Enable ODBC Port](/biz-analyst-manual/support/tally-not-connected/connect-tally-erp9-with-biz-analyst-enable-odbc-port.md): Need to configure ODBC in Tally.erp9
- [Connect Tally Prime with Biz Analyst - Enable ODBC Port](/biz-analyst-manual/support/tally-not-connected/connect-tally-prime-with-biz-analyst-enable-odbc-port.md)
- [Antivirus Blocking Biz Analyst](/biz-analyst-manual/support/tally-not-connected/antivirus-blocking-biz-analyst.md): If ODBC port No. is enabled in tally & Internet connection is working properly but still getting error Tally not Connected
- [Tally running on a different Computer](/biz-analyst-manual/support/tally-not-connected/tally-running-on-lan.md): If ODBC Port No. is enabled in tally & Internet connection is working properly but still getting error Tally Not Connected
- [Firewall Blocking Biz Analyst](/biz-analyst-manual/support/tally-not-connected/firewall-blocking-biz-analyst.md)
- [Firewall Outbound Rules](/biz-analyst-manual/support/tally-not-connected/firewall-blocking-biz-analyst/firewall-outbound-rules.md)
- [Excluding App from Antivirus](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus.md)
- [Quick Heal](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/quick-heal.md): Steps to exclude files & Folder in Quick Heal
- [Kaspersky Total Security](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/kaspersky-total-security.md): Steps to exclude files & Folder in Kaspersky.
- [Avast Antivirus](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/avast-antivirus.md): Steps to exclude files & Folder in Avast Antivirus
- [McAfee](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/mcafee.md): Steps to exclude files & Folder in McAfee
- [Net Protector](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/net-protector.md): Steps to exclude files & Folder in Net Protector.
- [E-Scan](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/k7.md): Exclude the files for biz analyst application on desktop .
- [Problems with Tally after installing Biz Analyst](/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst.md)
- [Tally is getting Slow](/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/tally-not-responding.md): Tally usually does not respond when multiple instances are open in the same computer.
- [Tally crashes with MAV(Memory Access Violation)error](/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/mav-memory-access-violation.md): Tally.ERP 9 crashes if the data created in any of 4.7 till 4.93 releases and migrated to 5.0 till 5.3 releases.
- [Tally crashes with Out of Memory error](/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/out-of-memory.md): This error message may appear when the the main memory (RAM) of the computer is full, and there is no space to execute further memory access requests.
- ["Files Damaged" error in tally and Unable to sync data with Biz Analyst app](/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/data-files-damaged-in-tally-and-data-is-not-syncing-in-mobile-application..md)
- [Cannot Find Credit Days in App](/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/user-is-not-getting-credit-days-in-app.md)
- [Tally crashes when I open Group Company](/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/group-company-mav-error.md)
- [How to connect Tally on cloud with Biz Analyst](/biz-analyst-manual/support/how-to-connect-with-tally-on-cloud.md)
- [How to add company in tally Prime.](/biz-analyst-manual/support/how-to-add-company-in-tally-prime..md)
- [How to Alter Masters in Tally.](/biz-analyst-manual/support/how-to-alter-masters-in-tally..md): Fine the below steps:-
- [How to check GST rate setup in Tally](/biz-analyst-manual/support/how-to-check-gst-rate-setup-in-tally.md)
- [Balance sheet Issue](/biz-analyst-manual/support/balance-sheet-issue.md)
- [Auto Startup Biz Analyst Application](/biz-analyst-manual/support/auto-startup-biz-analyst-application.md)
- [Windows 7](/biz-analyst-manual/support/auto-startup-biz-analyst-application/how-to-add-biz-analyst-application-in-startup.md): To add BIZ ANALYST APPLICATION in start up
- [Windows 8 & above](/biz-analyst-manual/support/auto-startup-biz-analyst-application/windows-8-and-above.md): How To Enable Startup Applications In Windows 8 & above
- [No Access Allowed" Error In Tally](/biz-analyst-manual/support/no-access-allowed-error-in-tally.md): Error of No access allowed in tally
- [Data on my phone is not matching with Tally](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally.md)
- [How to match Numbers with Tally?](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1.md)
- [Sales,Credit Note, Purchase, Debit Note](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/sales-credit-note-purchase-debit-note.md)
- [Receipt & Payment](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/receipt-and-payment.md)
- [Outstanding Receivable](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/untitled.md)
- [Outstanding Payable](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/outstanding-payable.md)
- [Cash/Bank Balance](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/cash-bank-balance.md)
- [Sales Order & Purchase Order](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/sales-order-and-purchase-order.md)
- [Delivery note](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/delivery-note-and-receipt-note.md)
- [Receipt note](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/receipt-note.md)
- [STOCK ITEMS](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/stock-items.md)
- [LEDGER REPORT](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/ledger-report.md)
- [How to match Profit & Loss](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/how-to-match-profit-and-loss.md)
- [Sales by Items & Purchase by Items](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/sales-by-items-and-purchase-by-items.md)
- [How to Check Expenses in Tally and in Biz Analyst](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/how-to-check-expenses-in-tally-and-in-biz-analyst.md)
- [Checklist to identify the issue](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/checklist-to-identify-the-issue.md)
- [I am getting partial data on my mobile app](/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/in-mobile-app-getting-data-only-for-1-year-sync-from-issue.md)
- [Mobile App Troubleshooting](/biz-analyst-manual/support/android.md)
- [Notification Issue](/biz-analyst-manual/support/android/notification-issue.md)
- [I am not receiving notifications](/biz-analyst-manual/support/android/notification-issue/notification.md): BizAnalyst mobile app lets you view all your receivables and payables at one touch. The app sends you a notification about the bills that are due on the date.
- [Not getting notification in One plus mobile phone](/biz-analyst-manual/support/android/notification-issue/notification-issue-in-one-plus.md)
- [I am unable to share the report getting an error.](/biz-analyst-manual/support/android/i-am-unable-to-share-report-it-is-giving-me-an-error-in-mobile-as-no-permission-to-share.md)
- [Unauthorized Device Usage](/biz-analyst-manual/support/android/device-block-setting.md)
- [Biz Analyst Keeps Stopping/App Crash](/biz-analyst-manual/support/android/app-crashing-in-phone.md)
- [Loading Dashboard.Please wait...](/biz-analyst-manual/support/android/dashboard-loading....md)
- [While sharing PDF from mobile app buyer name coming is wrong](/biz-analyst-manual/support/android/while-sharing-pdf-from-mobile-app-buyer-name-coming-is-wrong.md)
- [Invoice PDF is multiple pages](/biz-analyst-manual/support/android/ios-pdf-sharing-in-1-page.md): SETTING > INVOICE > SELECT THE OPTION AS PER REQUIREMENT .
- [How to delete users](/biz-analyst-manual/support/android/how-to-delete-users.md)
- [How to check standard cost & standard price of an item in Biz Analyst App](/biz-analyst-manual/support/android/how-to-check-standard-cost-and-standard-price-in-tally-and-in-the-mobile-app.md)
- [How to check godown and batch details of an Item.](/biz-analyst-manual/support/android/godown-wise-details-of-items.md)
- [How to give permission to users/sales person](/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person.md)
- [User Permission](/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/user-permission.md): Though you can add multiple users, the admin on the App for multi-users — limited access to the salesperson by ledger group, stock group, etc.
- [Voucher type permission is revoked from the users.](/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/voucher-type-permission-is-revoked-from-the-users..md)
- [What permission you should give to view an outstanding receivables report to a user.](/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/what-permission-you-should-give-to-view-an-outstanding-report-to-a-user..md)
- [How to hide the standard cost and the standard price for an item for a user.](/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/how-to-hide-the-standard-cost-and-the-standard-price-for-an-item-for-a-user..md)
- [Mismatch in Invoice Tax Calculation](/biz-analyst-manual/support/android/poonam-1.md): In Bizanalyst application we calculating tax rates & HSN code of the Stock item and Stock Group  only
- [How to check std cost & std price of an item in Biz Analyst App](/biz-analyst-manual/support/android/how-to-check-standard-cost-and-standard-price-of-an-item-in-biz-analyst-app.md)
- [Where can I find a journal and contra entry ?](/biz-analyst-manual/support/android/features-related-docs.md)
- [Where can I find the Item Pricelist?](/biz-analyst-manual/support/android/where-can-i-find-the-item-pricelist.md)
- [Outstanding Receivable Queries](/biz-analyst-manual/support/android/poonam.md)
- [How can I view outstanding bills as per the bill date?](/biz-analyst-manual/support/android/poonam/how-can-i-set-all-my-outstanding-bills-as-per-the-bill-date-1.md)
- [How to check credit days & limit for the party. How to enable it in tally?](/biz-analyst-manual/support/android/poonam/how-to-check-credit-days-and-credit-limit-for-the-party.-how-to-enable-it-in-tally.md)
- [How to check outstanding bill wise report in mobile app & in tally?](/biz-analyst-manual/support/android/poonam/how-to-check-outstanding-bill-wise-report-in-mobile-app-and-on-ac-report-as-well-as-in-tally.md)
- [View Postdated Vouchers](/biz-analyst-manual/support/android/poonam/postdated-vouchers.md): Postdated Vouchers
- [How To Check Average Payment Days In Application & Tally](/biz-analyst-manual/support/android/poonam/how-to-check-average-payment-days-in-application-and-tally.md): how to check
- [How to match outstanding aging report with tally](/biz-analyst-manual/support/android/poonam/poonam.md)
- [My outstanding receivables is only showing as Calculating not able to see data](/biz-analyst-manual/support/android/poonam/my-outstanding-receivables-is-only-showing-as-calculating-not-able-to-see-data.md)
- [I have selected bank detail for the invoice but not able to see while sharing?](/biz-analyst-manual/support/android/i-have-selected-bank-detail-for-the-invoice-but-not-able-to-see-while-sharing.md)
- [How to set fingerprint in biz analyst](/biz-analyst-manual/support/how-to-set-fingerprint-in-biz-analyst.md)
- [Automatic Outstanding Reminder](/biz-analyst-manual/support/how-to-set-fingerprint-in-biz-analyst/how-to-edit-auto-reminder.md): How to edit Auto reminder
- [Add Companies From Multiple Locations](/biz-analyst-manual/support/add-companies-from-multiple-locations.md): Steps to add companies from multiple location
- [How to Connect Bluetooth printer](/biz-analyst-manual/support/how-to-connect-bluetooth-printer.md)
- [How to connect thermal printer](/biz-analyst-manual/support/how-to-connect-2-3-and-4-inch-printer.md)
- [Data Entry Troubleshooting](/biz-analyst-manual/support/data-entry-troubleshooting.md)
- [List of supported/recommended printers.](/biz-analyst-manual/support/data-entry-troubleshooting/list-of-supported-recommended-printers..md)
- [Not able to find data entries in tally](/biz-analyst-manual/support/data-entry-troubleshooting/not-able-to-find-data-entries-in-tally.md)
- [Data entry failed- ledger or item does not exist error.](/biz-analyst-manual/support/data-entry-troubleshooting/data-entry-failed-ledger-or-item-does-not-exist..md)
- [Item Barcode Scanning](/biz-analyst-manual/support/data-entry-troubleshooting/barcode-printing.md)