# Support - [Help](https://help.bizanalyst.in/biz-analyst-manual/support/help.md) - [How to get Support?](https://help.bizanalyst.in/biz-analyst-manual/support/help/how-to-get-support.md): Have any questions?We would love to hear from you. Here's how to get in touch with us - [I am not able to login](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login.md) - [Email id Already Registered](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/email-id-already-registered.md) - [Email Id or Password is Incorrect.](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/either-password-or-email-is-incorrect.md) - [I forgot my password?](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/i-forgot-my-password.md) - [I cannot see my company](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/no-company-found-only-demo-co..md): No company Found(Only Demo Co.) - [How to Change Phone Number?](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/how-to-change-phone-number.md) - [I am not getting OTP](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/otp.md): One Time Password OR One Time Pin - [How to verify Email Id](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/how-to-verify-mail-id.md) - [Merchant Payment](https://help.bizanalyst.in/biz-analyst-manual/support/merchant-payment.md) - [Desktop App Troubleshooting](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting.md) - [I am not able to install the desktop app.](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues.md) - [Windows Protected Your PC](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/windows-protected-your-pc.md): Windows Security Blocking App - [Error opening File for Writing](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/error-opening-file-for-writing.md) - [Quick Heal DNA Scan Warning](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/case-2.md) - [Quick heal Browser Sandbox Blocking Biz Analyst App](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/quick-heal-browser-sandbox-blocking-biz-analyst-app.md) - [JavaScript error](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/java-script-error.md): While Installing biz analyst application or opening the application if you get JavaScript error. - [Windows 7 and above is required](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/windows-7-and-above-is-required.md) - [Program Stop Working Correctly](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/sandbox-environment-error.md): A problem caused the program to stop working correctly - [Delete company from the desktop app](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/1.delete-company-from-the-desktop-app.md) - [Internet Not Connected](https://help.bizanalyst.in/biz-analyst-manual/support/internet-not-connected.md) - [Company is showing “Not synced yet”](https://help.bizanalyst.in/biz-analyst-manual/support/company-is-showing-not-synced-yet-1.md) - [Solution 1](https://help.bizanalyst.in/biz-analyst-manual/support/company-is-showing-not-synced-yet-1/company-is-showing-not-synced-yet.md) - [Solution 2](https://help.bizanalyst.in/biz-analyst-manual/support/company-is-showing-not-synced-yet-1/solution-2.md) - [Date and Time Zone is incorrect](https://help.bizanalyst.in/biz-analyst-manual/support/date-and-time-zone-is-incorrect.md) - [How to add extra ledger in data entry](https://help.bizanalyst.in/biz-analyst-manual/support/add-ledger.md): Expenses Add Ledger, Round Off, Courier Charges, Transport Charges, Conveyance Expenses - [How to enable Add Quick Item in Data Entry](https://help.bizanalyst.in/biz-analyst-manual/support/add-ledger/how-to-enable-add-quick-item-in-data-entry.md) - [Biz Analyst desktop app getting crash](https://help.bizanalyst.in/biz-analyst-manual/support/blue-screen.md): While opening this blue screen appears and if it auto shuts/crash - [My Data is not getting sync](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues.md) - [Add Split(new financial year) company in Biz Analyst App](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/split-company.md) - [Company is not open in tally](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/company-not-open-in-tally.md) - [Last entry made in tally](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/last-entry-made-in-tally.md): About Last Sync Date and Time on App - [Not synced from desktop app](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/all-figures-showing-0-in-mobile-app.md): If there is no last sync time on desktop and getting 0 figures in Mobile App - [Tally running in "Educational Mode"](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/educational-mode-tally.md) - [Company opened from diff. path](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/solution-5.md) - [SQLITE\_READONLY: attempt to write a read-only database](https://help.bizanalyst.in/biz-analyst-manual/support/sync-issues/sqlite_readonly-attempt-to-write-a-read-only-database.md): It happens when the application which writes to the database does not have write permission. - [Biz Analyst is not connected to Tally Erp 9](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected.md) - [Connect Tally ERP 9 with Biz Analyst - Enable ODBC Port](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/connect-tally-erp9-with-biz-analyst-enable-odbc-port.md): Need to configure ODBC in Tally.erp9 - [Connect Tally Prime with Biz Analyst - Enable ODBC Port](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/connect-tally-prime-with-biz-analyst-enable-odbc-port.md) - [Antivirus Blocking Biz Analyst](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/antivirus-blocking-biz-analyst.md): If ODBC port No. is enabled in tally & Internet connection is working properly but still getting error Tally not Connected - [Tally running on a different Computer](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/tally-running-on-lan.md): If ODBC Port No. is enabled in tally & Internet connection is working properly but still getting error Tally Not Connected - [Firewall Blocking Biz Analyst](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/firewall-blocking-biz-analyst.md) - [Firewall Outbound Rules](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/firewall-blocking-biz-analyst/firewall-outbound-rules.md) - [Excluding App from Antivirus](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus.md) - [Quick Heal](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/quick-heal.md): Steps to exclude files & Folder in Quick Heal - [Kaspersky Total Security](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/kaspersky-total-security.md): Steps to exclude files & Folder in Kaspersky. - [Avast Antivirus](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/avast-antivirus.md): Steps to exclude files & Folder in Avast Antivirus - [McAfee](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/mcafee.md): Steps to exclude files & Folder in McAfee - [Net Protector](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/net-protector.md): Steps to exclude files & Folder in Net Protector. - [E-Scan](https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus/k7.md): Exclude the files for biz analyst application on desktop . - [Problems with Tally after installing Biz Analyst](https://help.bizanalyst.in/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst.md) - [Tally is getting Slow](https://help.bizanalyst.in/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/tally-not-responding.md): Tally usually does not respond when multiple instances are open in the same computer. - [Tally crashes with MAV(Memory Access Violation)error](https://help.bizanalyst.in/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/mav-memory-access-violation.md): Tally.ERP 9 crashes if the data created in any of 4.7 till 4.93 releases and migrated to 5.0 till 5.3 releases. - [Tally crashes with Out of Memory error](https://help.bizanalyst.in/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/out-of-memory.md): This error message may appear when the the main memory (RAM) of the computer is full, and there is no space to execute further memory access requests. - ["Files Damaged" error in tally and Unable to sync data with Biz Analyst app](https://help.bizanalyst.in/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/data-files-damaged-in-tally-and-data-is-not-syncing-in-mobile-application..md) - [Cannot Find Credit Days in App](https://help.bizanalyst.in/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/user-is-not-getting-credit-days-in-app.md) - [Tally crashes when I open Group Company](https://help.bizanalyst.in/biz-analyst-manual/support/problems-with-tally-after-installing-biz-analyst/group-company-mav-error.md) - [How to connect Tally on cloud with Biz Analyst](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-connect-with-tally-on-cloud.md) - [How to add company in tally Prime.](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-add-company-in-tally-prime..md) - [How to Alter Masters in Tally.](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-alter-masters-in-tally..md): Fine the below steps:- - [How to check GST rate setup in Tally](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-check-gst-rate-setup-in-tally.md) - [Balance sheet Issue](https://help.bizanalyst.in/biz-analyst-manual/support/balance-sheet-issue.md) - [Auto Startup Biz Analyst Application](https://help.bizanalyst.in/biz-analyst-manual/support/auto-startup-biz-analyst-application.md) - [Windows 7](https://help.bizanalyst.in/biz-analyst-manual/support/auto-startup-biz-analyst-application/how-to-add-biz-analyst-application-in-startup.md): To add BIZ ANALYST APPLICATION in start up - [Windows 8 & above](https://help.bizanalyst.in/biz-analyst-manual/support/auto-startup-biz-analyst-application/windows-8-and-above.md): How To Enable Startup Applications In Windows 8 & above - [No Access Allowed" Error In Tally](https://help.bizanalyst.in/biz-analyst-manual/support/no-access-allowed-error-in-tally.md): Error of No access allowed in tally - [Data on my phone is not matching with Tally](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally.md) - [How to match Numbers with Tally?](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1.md) - [Sales,Credit Note, Purchase, Debit Note](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/sales-credit-note-purchase-debit-note.md) - [Receipt & Payment](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/receipt-and-payment.md) - [Outstanding Receivable](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/untitled.md) - [Outstanding Payable](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/outstanding-payable.md) - [Cash/Bank Balance](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/cash-bank-balance.md) - [Sales Order & Purchase Order](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/sales-order-and-purchase-order.md) - [Delivery note](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/delivery-note-and-receipt-note.md) - [Receipt note](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/receipt-note.md) - [STOCK ITEMS](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/stock-items.md) - [LEDGER REPORT](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/ledger-report.md) - [How to match Profit & Loss](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/how-to-match-profit-and-loss.md) - [Sales by Items & Purchase by Items](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/sales-by-items-and-purchase-by-items.md) - [How to Check Expenses in Tally and in Biz Analyst](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/how-to-match-numbers-1/how-to-check-expenses-in-tally-and-in-biz-analyst.md) - [Checklist to identify the issue](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/checklist-to-identify-the-issue.md) - [I am getting partial data on my mobile app](https://help.bizanalyst.in/biz-analyst-manual/support/data-on-my-phone-is-not-matching-with-tally/in-mobile-app-getting-data-only-for-1-year-sync-from-issue.md) - [Mobile App Troubleshooting](https://help.bizanalyst.in/biz-analyst-manual/support/android.md) - [Notification Issue](https://help.bizanalyst.in/biz-analyst-manual/support/android/notification-issue.md) - [I am not receiving notifications](https://help.bizanalyst.in/biz-analyst-manual/support/android/notification-issue/notification.md): BizAnalyst mobile app lets you view all your receivables and payables at one touch. The app sends you a notification about the bills that are due on the date. - [Not getting notification in One plus mobile phone](https://help.bizanalyst.in/biz-analyst-manual/support/android/notification-issue/notification-issue-in-one-plus.md) - [I am unable to share the report getting an error.](https://help.bizanalyst.in/biz-analyst-manual/support/android/i-am-unable-to-share-report-it-is-giving-me-an-error-in-mobile-as-no-permission-to-share.md) - [Unauthorized Device Usage](https://help.bizanalyst.in/biz-analyst-manual/support/android/device-block-setting.md) - [Biz Analyst Keeps Stopping/App Crash](https://help.bizanalyst.in/biz-analyst-manual/support/android/app-crashing-in-phone.md) - [Loading Dashboard.Please wait...](https://help.bizanalyst.in/biz-analyst-manual/support/android/dashboard-loading....md) - [While sharing PDF from mobile app buyer name coming is wrong](https://help.bizanalyst.in/biz-analyst-manual/support/android/while-sharing-pdf-from-mobile-app-buyer-name-coming-is-wrong.md) - [Invoice PDF is multiple pages](https://help.bizanalyst.in/biz-analyst-manual/support/android/ios-pdf-sharing-in-1-page.md): SETTING > INVOICE > SELECT THE OPTION AS PER REQUIREMENT . - [How to delete users](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-delete-users.md) - [How to check standard cost & standard price of an item in Biz Analyst App](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-check-standard-cost-and-standard-price-in-tally-and-in-the-mobile-app.md) - [How to check godown and batch details of an Item.](https://help.bizanalyst.in/biz-analyst-manual/support/android/godown-wise-details-of-items.md) - [How to give permission to users/sales person](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person.md) - [User Permission](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/user-permission.md): Though you can add multiple users, the admin on the App for multi-users — limited access to the salesperson by ledger group, stock group, etc. - [Voucher type permission is revoked from the users.](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/voucher-type-permission-is-revoked-from-the-users..md) - [What permission you should give to view an outstanding receivables report to a user.](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/what-permission-you-should-give-to-view-an-outstanding-report-to-a-user..md) - [How to hide the standard cost and the standard price for an item for a user.](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-give-permission-to-users-sales-person/how-to-hide-the-standard-cost-and-the-standard-price-for-an-item-for-a-user..md) - [Mismatch in Invoice Tax Calculation](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam-1.md): In Bizanalyst application we calculating tax rates & HSN code of the Stock item and Stock Group only - [How to check std cost & std price of an item in Biz Analyst App](https://help.bizanalyst.in/biz-analyst-manual/support/android/how-to-check-standard-cost-and-standard-price-of-an-item-in-biz-analyst-app.md) - [Where can I find a journal and contra entry ?](https://help.bizanalyst.in/biz-analyst-manual/support/android/features-related-docs.md) - [Where can I find the Item Pricelist?](https://help.bizanalyst.in/biz-analyst-manual/support/android/where-can-i-find-the-item-pricelist.md) - [Outstanding Receivable Queries](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam.md) - [How can I view outstanding bills as per the bill date?](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam/how-can-i-set-all-my-outstanding-bills-as-per-the-bill-date-1.md) - [How to check credit days & limit for the party. How to enable it in tally?](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam/how-to-check-credit-days-and-credit-limit-for-the-party.-how-to-enable-it-in-tally.md) - [How to check outstanding bill wise report in mobile app & in tally?](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam/how-to-check-outstanding-bill-wise-report-in-mobile-app-and-on-ac-report-as-well-as-in-tally.md) - [View Postdated Vouchers](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam/postdated-vouchers.md): Postdated Vouchers - [How To Check Average Payment Days In Application & Tally](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam/how-to-check-average-payment-days-in-application-and-tally.md): how to check - [How to match outstanding aging report with tally](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam/poonam.md) - [My outstanding receivables is only showing as Calculating not able to see data](https://help.bizanalyst.in/biz-analyst-manual/support/android/poonam/my-outstanding-receivables-is-only-showing-as-calculating-not-able-to-see-data.md) - [I have selected bank detail for the invoice but not able to see while sharing?](https://help.bizanalyst.in/biz-analyst-manual/support/android/i-have-selected-bank-detail-for-the-invoice-but-not-able-to-see-while-sharing.md) - [How to set fingerprint in biz analyst](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-set-fingerprint-in-biz-analyst.md) - [Automatic Outstanding Reminder](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-set-fingerprint-in-biz-analyst/how-to-edit-auto-reminder.md): How to edit Auto reminder - [Add Companies From Multiple Locations](https://help.bizanalyst.in/biz-analyst-manual/support/add-companies-from-multiple-locations.md): Steps to add companies from multiple location - [How to Connect Bluetooth printer](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-connect-bluetooth-printer.md) - [How to connect thermal printer](https://help.bizanalyst.in/biz-analyst-manual/support/how-to-connect-2-3-and-4-inch-printer.md) - [Data Entry Troubleshooting](https://help.bizanalyst.in/biz-analyst-manual/support/data-entry-troubleshooting.md) - [List of supported/recommended printers.](https://help.bizanalyst.in/biz-analyst-manual/support/data-entry-troubleshooting/list-of-supported-recommended-printers..md) - [Not able to find data entries in tally](https://help.bizanalyst.in/biz-analyst-manual/support/data-entry-troubleshooting/not-able-to-find-data-entries-in-tally.md) - [Data entry failed- ledger or item does not exist error.](https://help.bizanalyst.in/biz-analyst-manual/support/data-entry-troubleshooting/data-entry-failed-ledger-or-item-does-not-exist..md) - [Item Barcode Scanning](https://help.bizanalyst.in/biz-analyst-manual/support/data-entry-troubleshooting/barcode-printing.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.bizanalyst.in/biz-analyst-manual/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.