> For the complete documentation index, see [llms.txt](https://help.bizanalyst.in/biz-analyst-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bizanalyst.in/biz-analyst-manual/support/internet-not-connected.md).

# Internet Not Connected

![](/files/-LUx_tEsHK9AkKQtf0h_)

### Below are the troubleshooting steps:

**Step 1:** Check if other websites are working.

**Step 2:** Exclude the Biz Analyst from [**Firewall & White list from Antivirus**.](/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus.md)

**Step 3:** If still it is showing **Not connected** then try connecting **Different Internet** and if its get connected then there might be firewall or internet security blocking the connection for the App.