> For the complete documentation index, see [llms.txt](https://help.bizanalyst.in/biz-analyst-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bizanalyst.in/biz-analyst-manual/support/desktop-app-troubleshooting/installation-issues/sandbox-environment-error.md).

# Program Stop Working Correctly

A problem caused the program to stop working correctly

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-LTM71E4xwQP4_dhKkvJ%2F-LTM8H3px9N_VA-3UvHB%2Fstpwrkng.png?alt=media\&token=76e11cd9-04ca-4c1f-a862-96a0e7d69840)

### **Follow the below steps :** 

**Step 1:** Right-click Biz Analyst desktop app and choose **Properties**

**Step 2:** Select the **Compatibility** tab

**Step 3:** Enable the **check mark** for **Run this program in compatibility mode for:** '**Windows 7**' 

**Step 4:** Importantly, make sure you check the box **run this as an administrator**

**Step 5:** Click **Apply** and then **OK**