# How to get Support?

## Supported Channels

| Channel      | Contact Details                                                                                                                                                          |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Report Issue | `Mobile App -`[`Android`](https://play.google.com/store/apps/details?id=in.bizanalyst)`/`[`iOS`](https://apps.apple.com/in/app/biz-analyst-tally-on-mobile/id1164789740) |
| Phone        | `+91-8879890798`                                                                                                                                                         |
| Email        | `help@siliconveins.com`                                                                                                                                                  |
| Website Chat | [`https://bizanalyst.in`](https://bizanalyst.in)                                                                                                                         |
| Whatsapp     | [`+91-9137591492`](https://wa.me/919137591492)                                                                                                                           |

## Timings & SLA

| Business Hours     | First Response SLA | Resolution SLA |
| ------------------ | ------------------ | -------------- |
| 10:15 am - 7:00 pm | 2 hours            | 8 hours        |

| Resolution SLAs are dependent on the customer providing access when applicable. If the customer asks to call at a later point of time, then the resolution SLAs will be updated accordingly. |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

## Raise ticket from Mobile App

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-Lz_sLbHvcFa5IBinXSs%2F-Lz_tmzXsawJjS2kmv_2%2FNew-Ticket.gif?alt=media\&token=08db263d-9394-4c55-80ea-434d853c7d57)