# Biz Analyst desktop app getting crash

![](/files/-M5vPrQiN9sTCX50o8B2)

You can follow the steps mentioned below if the above blue screen appears and crash automatically.

**Step 1 :** Right click on the app and open **Properties**.

![](/files/-M6hv3NntXTW0dVYDsVL)

**Step 2 :** Click on **Compatibility,**Tick **'Run This Program in Compatibility'** and check which Windows Version is selected there if it is selected as Windows XP or Windows Vista then it won't support do the changes untick that option and save the settings

![](/files/-M6huCrvam1tppl60PbF)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.bizanalyst.in/biz-analyst-manual/support/blue-screen.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.