> For the complete documentation index, see [llms.txt](https://help.bizanalyst.in/biz-tally-connection-based-solution/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bizanalyst.in/biz-tally-connection-based-solution/ba-and-tally-connectivity-based-solutions/biz-analyst-and-tally-not-connected.md).

# Biz Analyst and Tally not connected

{% tabs %}
{% tab title="Tally Gold license" %}

1. Save your work and close tally on all the computers.
2. After making sure tally is closed on all the computer, open tally first on primary PC on which Biz-Analyst is installed.
3. Now proceed with opening Tally on all the other computers.
   {% endtab %}

{% tab title="Tally Silver license" %}

1. **Save** your work on Tally and restart your computer.
2. After restarting, make sure to open Biz Analyst and then open Tally.
3. Now open any company whose data you would like to sync.
   {% endtab %}
   {% endtabs %}

If the issue still continue to show, please contact BA customer care.