# Email Id or Password is Incorrect.

**Step 1:** This means your **Email Id or Password** is **Incorrect.**

**Step 2:** You need to check and enter proper details which you have mentioned in Mobile App and vice versa.

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-LuBPCs97EF9ueZkz1VP%2F-LuBcACvY-QxeFVuCFtv%2Fimage.png?alt=media\&token=a0db9055-38bb-4d2f-850d-f37df16f6002)

**Step 3**: If you forgot your Password then you can click on forget password, **you will receive a Mail** in that you can reset your password.

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-Lukg2BloinaVtHJialT%2F-Lul1qexRcaQ_gNagUbQ%2Fimage.png?alt=media\&token=af1ef02c-e29c-4495-befe-9b298b1400bc)

**Step 4:** After that try once to login with correct Email Id and password.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/either-password-or-email-is-incorrect.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.