> For the complete documentation index, see [llms.txt](https://help.bizanalyst.in/biz-analyst-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/either-password-or-email-is-incorrect.md).

# Email Id or Password is Incorrect.

**Step 1:** This means your **Email Id or Password** is **Incorrect.**

**Step 2:** You need to check and enter proper details which you have mentioned in Mobile App and vice versa.

![](/files/-LuBcACvY-QxeFVuCFtv)

**Step 3**: If you forgot your Password then you can click on forget password, **you will receive a Mail** in that you can reset your password.

![](/files/-Lul1qexRcaQ_gNagUbQ)

**Step 4:** After that try once to login with correct Email Id and password.