> For the complete documentation index, see [llms.txt](https://help.bizanalyst.in/biz-analyst-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bizanalyst.in/biz-analyst-manual/support/not-able-to-login/either-password-or-email-is-incorrect.md).

# Email Id or Password is Incorrect.

**Step 1:** This means your **Email Id or Password** is **Incorrect.**

**Step 2:** You need to check and enter proper details which you have mentioned in Mobile App and vice versa.

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-LuBPCs97EF9ueZkz1VP%2F-LuBcACvY-QxeFVuCFtv%2Fimage.png?alt=media\&token=a0db9055-38bb-4d2f-850d-f37df16f6002)

**Step 3**: If you forgot your Password then you can click on forget password, **you will receive a Mail** in that you can reset your password.

![](https://4143609165-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLk7br3Yi6QanniF9kY%2F-Lukg2BloinaVtHJialT%2F-Lul1qexRcaQ_gNagUbQ%2Fimage.png?alt=media\&token=af1ef02c-e29c-4495-befe-9b298b1400bc)

**Step 4:** After that try once to login with correct Email Id and password.