> For the complete documentation index, see [llms.txt](https://help.bizanalyst.in/biz-analyst-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bizanalyst.in/biz-analyst-manual/support/help/how-to-get-support.md).

# How to get Support?

## Supported Channels

| Channel      | Contact Details                                                                                                                                                          |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Report Issue | `Mobile App -`[`Android`](https://play.google.com/store/apps/details?id=in.bizanalyst)`/`[`iOS`](https://apps.apple.com/in/app/biz-analyst-tally-on-mobile/id1164789740) |
| Phone        | `+91-8879890798`                                                                                                                                                         |
| Email        | `help@siliconveins.com`                                                                                                                                                  |
| Website Chat | [`https://bizanalyst.in`](https://bizanalyst.in)                                                                                                                         |
| Whatsapp     | [`+91-9137591492`](https://wa.me/919137591492)                                                                                                                           |

## Timings & SLA

| Business Hours     | First Response SLA | Resolution SLA |
| ------------------ | ------------------ | -------------- |
| 10:15 am - 7:00 pm | 2 hours            | 8 hours        |

| Resolution SLAs are dependent on the customer providing access when applicable. If the customer asks to call at a later point of time, then the resolution SLAs will be updated accordingly. |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

## Raise ticket from Mobile App

![](/files/-Lz_tmzXsawJjS2kmv_2)